Objective

To make a significant contribution through a challenging, growth oriented position in information systems.  I can offer strong people skills, leadership experience, as well as technical skills.

Summary of qualifications

After reading this you will find that I am intelligent, ambitious, self-motivated and would be of great value to any company.

Professional Experience

2003 – Present                        IBM Canada @  WSIB                                                  Toronto, ON

2^nd & 3^rd Level Project / Technical Support Analyst

·         Migrated current NT 4.0 desktop environment to XP Pro images using a RIS server via boot PXE network installation

·         Provide support, troubleshooting and research for desktop applications project work as well as, develop, deploy and configure hardware and software for IMAC’s and Emergency work orders

·         Maintained and supported current WSIB network and desktop hardware and software, consisting of  Windows NT 4.0, Windows XP, Lotus Notes v4,5,6, MS Office, MS Project, MS Visio, Norton AV, IBM PCOMM, ESW, EIW, Certification, and all other vendor supplied tier 4 applications

·         Migrated confidential user data from laptop users to a secure network drive and trained users on new system processes and procedures

·         Manage current WSIB computer assets with IBM Pirt and IBM NWS assetworks utilities

·         Executing support for trouble tickets, IMACS and emergency work orders in a timely manner using McAfee Helpdesk problem management utilities

2000 – 2003                            WSIB                                                                          Toronto, ON

Sr. Desktop Analyst / Team Project Lead / Project Coordinator

·         Perform onsite or in-house maintenance, installs and repairs for all WSIB images and affiliated systems and hardware

·         Migrated WSIB systems from OS/2 to 95 and to NT platform and provided pre and post implementation support

·         2^nd and 3^rd level support for helpdesk, special projects, WSIB LAN, client server apps, systems and software

·         Configured, installed, maintained, trained, serviced and repaired all standard WSIB images hardware and software

·         Trained team members in support and procedures to facilitate transfer of knowledge for new helpdesk

·         LAN administration – Setup ID’s, groups, security access

·         Improve support services by promoting migration to selected technologies and concentrating on these limited products in greater depth

·         Develop precise goals and objectives for the Technical desktop support office to optimize staff training and development in order to offer reliable, high quality services

·         Work with the Information Technology Center to coordinate support, training and documentation for all WSIB supported LAN, client applications

·         Diagnose, resolve, consult, on problems, hardware, software over the phone

1997 – 2000                            WSIB                                                                          Toronto, ON

Sr. Helpdesk Technician / Customer Service Representative

§          Engaging in post installation support for hardware and software for WSIB user community

§          Research various hardware and software solutions

§          Configure and setup applications in various workstation configurations

§          Manage and setup enterprise data access gateway servers

1996 – Present                        SOLVE                                                                    Brampton, ON

Consultant / Owner

§          Provide computer consultation for home / office technologies

§          Diagnose, resolve, consult on web design, maintenance and submission

§          Problem resolution and solutions for System service, maintenance and PC repair

Previous employment history is available on request.

Qualifications

Business

§          Business and Management skills, Strong interpersonal skills

§          Excellent problem solving, troubleshooting skills

§          Efficient in all aspects of business operations

Applicable Knowledge

§          Operating systems (OS/2,95,98,NT, 2000,ME, XP, Linux, Novell)

§          Networking (LAN, WAN, Cabling, TCPIP, FTP, VPN, Shiva, ISDN, DHCP, NetBEUI)

Application Knowledge

§          All Microsoft office suite software, MS project, Visio, Lotus Notes, IE, Netscape

§          Powertrac, Outlook Express, Act, Photoshop, Illustrator, Flash, VNC, CICS, TSO

§          Antivirus apps, firewalls, voice recognition, HTML, SAS, Arcon, FrontPage, Ghost

§          Image plus, Oracle 8i, Palm software, Director, In Design, Impromptu, Exceed, Janna

§          Tivoli, J Builder, Remote administrators, CD duplication apps, McCaffe Helpdesk, E-Room

§         Acrobat, PageMaker, PC anywhere, MS publisher, SPAM blockers, Pop up blockers, etc.

Hardware

§          Laptops, Desktops, Scanners, Cameras, Printers, Routers, Hubs, CD Burners, Plotters, Tablets, Palms, Cabling, LAN’s, WAN’s

§          Excellent Hardware diagnostic and problem solving skills

Education

1997 – 1997                            Yorkdale Collegiate Institute                                        Toronto, ON

Graduate

1996 – 1996                            YMCA Enterprise Self Employment Program               Toronto, ON

Graduate

Accreditations

Received many letters of thanks and recognition of services from many divisions within the WSIB including the CIO and the president.

Awards received

Health and safety awareness program certificate, several excellence awards for service within the WSIB. Certificate of recognition for my contributions in the rollout of connex as an internal E portal for the WSIB user community.

References and Thank you letters

All are available upon request.